我们要提前说明,我们总结的社区电商是基于酒庄模式为前提,并非完全是基于小B端为核心的社区采购平台。
XIANZAITIDAOSHEQUDIANSHANG,WODEZONGJIEJIUSHI:
“YISHEQUTUANZHANGWEIZHONGXINZUCHENGDETUANGOUFENXIAOMOSHI”。
由于社区电商本质上是一种物理或者心理为前提的低价流量生意模式,因此销售产品大多集中于农产品与生活日用品此类低货值与高频价格敏感型产品。
窃以为,社区电商之所以持续走热,无非是传统的电商平台增长乏力,获客成本极高,在电商大资本的推动下,消费市场碎片化严重,销售形式借助现代信息与物流技术走向精细化操作的过程。
HUANJUHUASHUO,XIANZAIDAJIAZHISUOYIDOUCHENGWEISHEQUDIANSHANGDEYONGDUN,HAISHIYINWEIXIANZAIHAICHUYUBUTIEJIEDUAN,BUJINTUANZHANGYONGYOUGAOEDEYONGJIN,ERQIELAXINYUXIADANLIANGHAIYOUXIANGYINGDEJIANGLI,DANSHIZHEIBINGBUNENGJIEJUESHEQUDIANSHANGDEZHONGCHENGWENTI,BENZHISHANGHAISHIDIANSHANGJUTOUYUTUANZHANGZHIJIANZIYUANHUHUANDELIULIANGSHENGYI。
WOMENRENWEISHEQUNDIANSHANGZHENZHENGDEJIAZHIQISHISHIZHUANYEXUANPIN、XINGJIABIYIJIBIANJIEFUWUDENGNEIRONG。
SHUOWANWODUIYUSHEQUDIANSHANGDERENZHI,NEIMEZUOWEIYIGEJIUQI,HUOZHEJIUZHUANG,WOMENSHIFOUNENGGOUGENDESHANGSHEQUDIANSHANGLAIZUOYIXIECHUANGXINXINGDEGONGZUONI?WODEHUIDASHIKENDINGDE!DANSHIWOMENXUYAOZHUYIJIDIAN:
1、从品类来看,社区电商目前依然是高频生鲜与日常消费品为主,譬如农果产品、米面粮油等居家用品,对于品牌的要求并不高;
2、CONGCELVELAIKAN,SHEQUDIANSHANGMUQIANYIRANSHILIYONGDIJIACELVELAICIJIXIAOFEIZHEDEGOUMAIXINGWEI,LIYONGTESHUQUDAOHUOZHEJITIGOUMAILAIHUODEJIAODADEZHEKOU,YOUXIAOKEHUQUNDEHUOQUFANGSHIDANYI;
3、CONGZUZHILAIKAN,SHEQUDIANSHANGDETUANZHANGWUYISHIGUANJIANREN,TUANZHANGDEGERENZHUANYEXINGBEISHUSHISHEQUNEIXIAOFEIZHEYUANYICANYUGOUMAIDEZHONGYAOTUIDONGLI。
社区电商的以上特点给我们许多启发,同时也为酒类产品的销售提出许多新的要求,其实我们在酒庄“1234新价值体系”中特别阐述了“一个社群”与“1+1模式”的营销价值,这里面就包括了社区电商的运营思路与实操方法,如下:
01、先统一思想再建立组织
JIUZHUANGYAOQIERUSHEQUDIANSHANG,JIUBIXUXIANZHUANBIANJINGYINGSILU,NEIJIUSHIWOMENJINGCHANGSHUODE,BAZIJICONG“CHANPINXIAOSHOUZHE”BIANCHENG“JIAZHITIGONGZHE”,PAOQICHUANTONGDEMAIHUOSIWEI,GUANCHEFUWUSIWEI,CONGZHUIQIUDUANQIDECHANPINLIRUNHUOQUBIANCHENGXIAOFEIZHEDEZHANGQISHENGHUOHUOBAN。
DANGQIYEHUODETONGYISIXIANGZHIHOUJIUYAOJIANLIXIANGYINGDEZUZHILAIKAIZHANZHEIXIANGGONGZUO,ZUOWEICHUANGXINXINGZUZHI,GENJUWOMENDESHIJIANJINGYAN,SHEQUDIANSHANGDEYUNYINGRENYUANBIXUYOUYIXIAJIGEQIANTI,1、TA(TA)BENRENDUIYUWANGLUOGOUWUYOUZHEFENGFUDEJINGYANYUYIDINGJINENG;2、TA(TA)BENRENCHONGMANHAOQIXIN,BINGQIEDUIYURICHANGSHENGHUOYOUZHEJIJIDECANYUTAIDU;3、TA(TA)BENRENYAOYOUJIAOQIANGDEXUEXINENGLIYURENRENWEIWO,WOWEIRENRENDEJINENGYUJUEWU。
HENDUOSHIHOU,ZHAODAOZHENGQUDESHIQINGRONGYI,ZHAODAOHESHIDERENHENNAN,ERZHAODAOHESHIDEREN,SHIQINGJIUYIJINGCHENGGONGLEYIBAN。
02、先建立信任再经营生意
MEIYOUXINREN,JIUMEIYOUMAIMAI。
ZHONGGUOSHIYIGESHURENSHEHUI,ZHEIZHONGSHURENSHEHUIJUEDINGLEGERENXIAOFEIRONGYIXINGCHENGGENFENGXIANXIANG,BINGQIEXIAOFEIJUECEFEICHANGYILAIKOUBEIDETUIJIAN,ZHEISHISHEQUDIANSHANGCUNZAIDEJICHU。
QISHIMEIYIGERENDEXIAOFEIDOUBUSHIGULIDE,TADEXIAOFEIZAIHENDACHENGDUSHANGHUIQUJUEYUTASHENBIANRENDEXUANZE,LEISIYU“BIERENYOUSUOYOUWOYAOYOU”DEXINLI,XIANGJIULEIZHEIZHONGXIAOFEIDEDUIBIAORENQUNGENGDUODESHI“KEWANGRENQUN”,ZAIRICHANGSHENGHUOZHONGDAYUESHI“YUWOTONGYANGJIEJI”HUOZHE“BIWOCHENGGONGDEREN”DOUXUANZE,SUOYIWODEXUANZEBUHUICUO,ZHEIZHONGXIAOFEIXINLIBEIHOUSUOWEIDEPINPAI、JIAGEDENGZHISHICIYAOYINSU,GENGDUODESHIRENMENZHUIQIUYIZHONGQUTONGDEANQUANXINLI,TEBIESHIZAIYIGESHEQUNNEIBU(BIRUXIAOQU、XIAOZUDENG),BUTONGDEXUANZEWANGWANGYIWEIZHEMAOZHEWUFARONGRUJITIDEFENGXIAN。
SUOYIJIUQIYAOZUOSHEQUDIANSHANG,SHOUXIANYAOYUXIANGYINGDEMUBIAOQUNTIJIANLIHUXINGUANXI,ERZHEIZHONGHUXINCHULEGONGTONGDEJINGYANYUHUATI,QISHIGENGDUODETIXIANZAIZISHENDEZHUANYEXINGCENGMIAN,YEJIUSHISHUO,WOMENZUOSHEQUDIANSHANGDERENYUANBIXUSHOUXIANYAOCHENGWEISHEQUHUODONGDEJIJICANYUZHE,JIANLIXINRENGUANXI,WULUNSHIZISHENZHUDAO,YIHUOSHITONGGUOTUANZHANGDETUIJIAN,CAINENGGOUZHUJIANXINGCHENGKECHIXUDEXIAOFEI。
HENDUORENSHANGLAIJIUSHUOYAOYUTUANZHANGGAOHAOGUANXI,BINGQIETONGGUOFANLIYUHUILUJINXINGLIYIKUNBANG,ZHEIZHONGZUOFASHIFEICHANGDUANSHIDE,CHIXUDESHENGYICAISHIMAIMAIDEGUANJIAN,TUANZHANGYESHIYIKAOGERENZIYUANLAIWEICHIQUNTIHUOXING,WANGTUTONGGUOGUANJIANRENLAIZHIJIEQIAODONGXIAOFEISHICHANG,BUJINHUIJISUDEXISHITUANZHANGGERENZIYUAN,RONGYIYINQIFANGAN,ERQIEDUIYUZHENGGESHEQUDEZHANGQIFAZHANSHIYOUHAIDE。(SUIRANWOQUESHIKANDAOZHEIZHONGJIGONGJINLIDEXINGWEIPUBIANCUNZAI)
03、先提供价值再索取利润
YOUBUHEJIUDEREN,MEIBUYONGJIUDEJIATING。
ZHONGGUOJIUSHIQUYUWENHUADEZAITI,SHISHEJIAOCHANGJINGDECHANWU,BINGQIEJIULEIXIAOFEIJUYOUMINGXIANDEJIETIXINGYUQUYUXINGTEZHENG,ZHEISHIJIULEISHEQUDIANSHANGNENGGOUFAZHANDEGUANJIAN。
ZHENGRUWOQIANWENSUOSHUODENEIYANG,ZHONGGUOJIUBUTONGYUSHUIGUO、MOBUYUCAIDAO,TADEXIAOFEIJUYOUSHEJIAOXINGTEZHENG,HUANYANZHI,NIMAISHENMEJIU,BINGBUSHIMAIJIUDEXIAOFEIZHEJUEDINGDE,ERSHIXIAOFEIZHEDESHIYONGCHANGJINGJUEDINGDE。
DUIYUZHONGGUOJIUDEXIAOFEI,QIZHONGHENZHONGYAODEYIDIANJIUSHIJIEQINGYONGJIU,WULUNSHIJIATINGDEHUNSANGJIAQU,YIHUOSHIGERENDESHENGSHOUXUEQIAN,ZAIHUOZHESHISHANGWUYONGJIU,YINYONGYEHAO,LIPINYEBA,BENZHISHANGDOUSHIYOUYUEDINGSUCHENGDEPINPAIPIANHAO。
ERDUIYUHENDUOJINGGENGYUBENDIDEJIUQILAISHUO,LIYONGSHEQUDIANSHANGMAIJIUYAODONGDEKEZHI,PINFANDECUXIAOTUIJIANBUJINHUIDAOZHIBUCUBUXIAO,SHENZHIHUIDAILAIPINPAIFUMIANRENZHI,ZAIRICHANGDEYUNYINGZHONG,YAOCEZHONGYUYONGJIUZHISHIDECHUANDAYUJIAOYU,BINGQIEJIEHEQIYEDEQINGKUANGZAIQIADANGDESHIJITUIJIANQIADANGDEJIU。
DUIYUSHEQUTUIJIANCHANPINYAOYOUQUGE,BINGQIECHENGWEI“XIAOFEIZHEYONGJIUWENTIDEFUWUSHANG”,ZHEIJIUSHIWOMENZUOJIUZHUANGYIZHIZAIQIANGDIAODE,NISHIBENDIDE“JIUZHUANJIA”,NIDEQUANWEIYIDANJIANLIJIUYAOWEIHUHAO,BUSHIMEIYIGERENDOUGUANXINJIU,DANSHIDANGTAMENXUYAODESHIHOU,TAMENDIYIGEXIANGQINI,YINWEI:
BIERENZENMEKANNI,JUEDINGLENISHISHEI。
SHUOLEZHEIMEDUO,QISHIGUANYUSHEQUDIANSHANGDEZUZHI、GUANLI、CHANPIN、CELVEYUFUWUNEIRONGSHIFENPANGZA,DANSHIWOMENRENWEI,WANBIANBULIQIZONG,SHEQUDIANSHANGSHISUIPIANHUAXIAOFEIQUSHIXIADEXIFENSHICHANGYUNYING,DUIYUZHONGGUOJIULAISHUO,JINJINSHIJIERUXIAOSHOU,YIKAODIJIACELVEDENGSHIWUFAWANCHENGCHIXUXIAOFEIDE,ZHIYOUJIANLIZAIJIAZHISHUCHUDEJICHUSHANGDESHEQUDIANSHANG,BINGQIESHIXIANBENDIHUADESHEQUNJIANSHECAIYOUYINGXIAOJIAZHI。
ZUIHOU,WOMENRENWEIJIUZHUANG“1+1”MOSHIYIRANSHIJIAJIESHEQUJIULEIDIANSHANGDEGUANJIANSHOUDUAN。